Erin Condren
Reviews and Complaints
Horrible customer service
- Holds up well
- Customer communication
Preferred solution: Let the company propose a solution
Web order nightmare!
- Planner covers
- Lifeplanner ideas
- Poor customer service-not being contacted by someone
- Not being able to contact someone
- Delivery
Preferred solution: Let the company propose a solution
Still waiting
I ordered a planner on August 24th. It is now September 5th and no planner.
At first it was scheduled to be here September 9th. Now it’s scheduled to be here September 12th. This wait time is extremely excessive.
At this point I’m so annoyed I don’t care how cool this planner is, there are way too many other options with better customer service and quicker turn around time. At this price point, I should not be waiting this long for a product.
First Impression not a good one
Preferred solution: Deliver product or service ordered
Place order half a year before
- Customer communication
- Misinformation on the site - no mention refills do not exist
- Lying about the return policy
Preferred solution: Full refund
Resolved: Waste of Money
I was finally able to reach customer service. After being told my order was delayed because it was out of stock, but would be sent later next week, I canceled my order.
I was finally able to speak with a customer service agent on online chat. I was told that the planner cover I chose was out of stock.
This is the FIRST TIME IN A MONTH I was ever made aware that the item was out of stock. I promptly asked for a refund to my PayPal account.
I refused to let my money go to store credit. EC has shady business practices and I will never attempt to order from them again.
- Beautiful products
- Not being able to contact someone
- Delivery
Preferred solution: Full refund
Erin Condren has the best customer service
Still waiting...
Update: I chatted with a representative again just a few minutes ago. This one was more nice than the last one. I simply asked why my order had not been shipped yet and she informed me that the planner that I wanted was out of stock so there would be a delay in the...
I was hoping to have my planner before class started but I have had to go and buy a temporary planner because I AM STILL WAITING. I ordered a second package that was bigger about a week later from the warehouse sell and got that order within the same week. I got on to chat and ask what is going on and they informed me that my planner will not ship until September 9 and was very rude about it. That is almost a month into school and over a month of waiting.
If I had known that it was going to take that long then I would have just bought a Happy Planer for half the price at Walmart.
If Erin Condren is going to have a company that is primarily based off of people ordering from a website then they need to either A) inform people of the wait time BEFORE THEY PLACE AN ORDER B) offer some kind of compensation like free overnight shipping or a free pack of the $15 pens or C) refund half of the price because of the wait time. I was so excited about getting my planner but if every time I order a planner its going to take this long then I'd rather spend my money somewhere else.
- Holds up well
- Academic planner that works for college
- Beautiful products
- Wait time
- Too expensive for how long you have to wait
- Poor customer service
Preferred solution: Deliver product or service ordered
Order date
- Poor customer service
Preferred solution: Price reduction
No confirmation of my order
- Academic planner that works for college
- Customer communication
Preferred solution: Let the company propose a solution
I’m not sure if my name is on monthly planner personalize today, please email it’s been done.
Poor customer service
- Beautiful products
- Customer service
- Not being able to contact someone
I place in order on Saturday i could not used my $10.00
They lied about shipping date
- Customer service
- Lack of integrity of this company
- Delivery
Preferred solution: Let the company propose a solution
Overcharged for Product/Horrible Customer Service
- Charged more than the price i agreed to pay
Preferred solution: Let the company propose a solution
- Prev
- 1
- ...
- 5
- 6
- 7
- 8
- 9
- ...
- 12
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Me too! Ordered a planner for my daughter on 9/24 & it STIlL hasn’t been delivered.
And they don’t make it easy to address issues, either! On Friday, I scheduled a 4pm call for today. Also made it clear how NOT happy I was in the message. You’d think they’d call me in the dot, right?
Nope.
Its 4:19 and I’m fuming. Will never, NEVER order from them again.
I am in the exact same boat. I’m very annoyed and frustrated and find that they company is not answering.
I ordered on August 5th, it is not September 8th, and I've received no response to ANY of my emails inquiring about where it is. Then, I get an email dated 3 days ago saying "estimated shipping August 30th".
On Sept. 5th. Seriously?
I want my money back. I need a planner, I should have gone to target in the first place.